Home / Right of withdrawal

Right of withdrawal

Money refund conditions

Money refund can be claimed based on withdrawal from the contract

If the purchase contract was concluded by remote means of communication the Buyer shall be entitled to withdraw from the purchase contract without giving any reason within 14 days after the goods are taken over, while within the said period the Buyer shall perform in respect to the Seller an act which is, in agreement with valid legal regulations, associated with expression of the will to withdraw from the contract. The Buyer may exercise the right to withdraw from the contract by delivering the goods back to the Seller´s shop along with a notice of withdrawal, or by sending the goods at its own expense to the Seller´s address using a forwarding company, along with a written notice of withdrawal. In case of withdrawal from the purchase contract by the Buyer who is classified as a consumer, in the sense of Section (§) 53, paragraph 7 of the Commercial Code, the Buyer shall have the right to withdraw from the contract without any sanction within 14 days, however, this shall in no way affect the Seller´s right to compensation of the costs associated with returning of the goods.

When exercising the right to withdraw from the contract the returned goods shall be undamaged, if possible in the original packaging, without any signs of use and including all accessories, letters of guarantee and user instructions. Subject to meeting all the above-mentioned conditions for returning of the goods we will refund the money you paid by a bank transfer to your account within 30 days after the withdrawal from the contract. The Buyer shall not be entitled to a refund of the costs paid to the Seller in connection with returning of the goods by a forwarder.

The right to withdraw from a contract shall not apply to contracts for delivery of digital content, unless the content was delivered on a tangible carrier, or to contracts for provision of services, in both cases subject to the condition that the content was delivered, with a consumer´s previous express approval, before expiry of the period available for withdrawal from the contract.